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Privacy Policy

Last updated: August 5, 2024

This Privacy Policy outlines how MDandMe, operated by AuxHealth, Inc, collects, uses, stores, and protects the personal information of its users. We are committed to safeguarding your privacy and handling your personal and medical information with the utmost seriousness and care.

Information Collection

We collect various types of information, including:

  • Personal details (name, age, sex assigned at birth, and zip code)
  • Contact information (email address, phone number)
  • Medical information (collected through chatbot interactions)
  • Technical data (browser and OS information, browser session IDs)
  • Payment information (processed through Stripe)
Use of Information

We do not sell user data.

We use the collected information to:

  • Provide and improve our services
  • Market our products and services
  • Communicate updates and offers
  • Solicit feedback about your experience
  • Conduct research and analysis
  • Share insights with our partners
  • Enhance our social media features

All our communications with you contain unsubscribe options. After unsubscribing, we will cease sending you marketing communications.

We process dialogues and interactions to remove specific details such as locations, names, and exact dates. However, this process may not be perfect, and some identifying information may remain. If you identify any information you would like us to remove, please email us at support@mdme.ai.

With your explicit consent, we may share specific not de-identified data with trusted partners or for specific services. You have the right to opt-in or opt-out of this data sharing at any time.

Data Storage and Protection

We implement robust security measures to protect your data, including encryption, access controls, and regular security audits. However, we acknowledge that no system is entirely infallible. Your payment information is not stored on our servers but is handled securely by Stripe.

Third-Party Services

We use the following third-party services, each with its own privacy practices:

We encourage users to review the privacy policies of these third-party services.

User Rights and Account Deletion

You have the right to access, correct, or request deletion of your personal information at any time.

If you request account deletion, we implement a soft deletion process. This means:

  • We will disable your account and remove public-facing access to your data.
  • Your data will not be immediately or permanently deleted from our systems.
  • We retain your data in its original form (not de-identified) for future quality improvement, aggregate analysis purposes, and to comply with legal obligations.
  • This retained data may be used to improve our services and analytical purposes.

To submit a request for access, correction, or account deletion, please email us at support@mdme.ai.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. For soft-deleted accounts, we may retain the data indefinitely unless otherwise required by law to delete it.

Communications

We may use your email address to send updates about our products and promotions. With your permission, we may use your phone number to contact you about your experience with our services. You can opt out of these communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

Changes to Policy

We may update this policy periodically. We will notify users of significant changes by posting the new policy on our website and, where appropriate, via email. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@mdme.ai.